Need help?

Frequently asked questions

How does Subscribe & Save work?

Pick how often you'd like your nappies delivered, from every two weeks to every two months. Each order arrives automatically, you save on every shipment, and you can change the schedule whenever you like.

Can I pause, change, or cancel my subscription?

Yes, anytime. Modify, pause, or cancel from your account with no fees and no notice period. You're always in control.

What do I save by subscribing?

Subscribers get 15% off every order, plus early access to new Moss launches.

Is shipping free?

.Shipping is free on all orders.

How long will my order take to arrive?

Orders are dispatched within [X] business days and usually arrive within [X to X] days.

Do I need an account to order?

No. You can check out as a guest, or create an account to track orders and manage your subscription in one place.

How do I manage my orders and subscription?

Sign in to your account to update delivery dates, change sizes, or pause and cancel anytime.

How do I get in touch?

Reach our team through the Contact page and we'll help with anything.

Why do Moss Nappies have no wetness indicator?

A wetness indicator, while convenient for parents quickly checking their child's nappy, is often created using a chemical named bromophenol blue. This is a PH indicator designed to change colour once soaked with urine. At Moss we wanted to create a nappy that was truly designed with a baby-first approach - 100% free from all chemicals, so our nappies do not have a wetness indicator.