Shipping Policy

Thank you for shopping with Moss Nappies. We aim to process and dispatch your orders as quickly and reliably as possible.

1. Order Processing Time
•  Orders are normally processed and dispatched within 1–2 business days (Monday–Friday, excluding public holidays).
•  Orders placed after 3PM may be processed the following business day.
•  During peak periods (sales, holidays, or high demand) processing may take up to 3 business days.
You will receive a dispatch confirmation email with tracking details once your order has left the warehouse.

2. Shipping Destinations & Rates

Destination	Shipping Times (working days)	Shipping Rates
Ireland (Republic & Northern)	1 to 3	€7.50 | Free Over €95
United Kingdom	1 to 3	£6.50 | Free Over £82
France	3 to 4	€14.00
Germany	3 to 4	€14.00
Netherlands	3 to 4	€14.00
Belgium	3 to 4	€14.00
Luxembourg	3 to 4	€14.00
Austria	4 to 5	€15.00
Czech Republic	4 to 6	€15.00
Denmark	4 to 5	€15.00
Poland	5 to 7	€15.00
Switzerland**	4 to 5	€15.00
Lithuania	5 to 6	€16.00
Hungary	5 to 6	€16.00
Slovakia	4 to 6	€16.00
Slovenia	5 to 7	€16.00
Sweden	5 to 7	€19.00
Spain	4 to 6	€19.00
Italy	4 to 6	€19.00
Latvia	5 to 8	€19.00
Estonia	5 to 7	€19.00
Liechenstein**	4 to 5	€24.00
Finland	5 to 7	€24.00
Croatia**	5 to 8	€24.00
Bosnia**	5 to 8	€24.00
Norway**	6 to 8	€24.00
Portugal	5 to 8	€24.00
Serbia & Montenegro**	5 to 8	€24.00

 

*Delivery times start from the date of dispatch, not the order date.
Times are estimates and not guaranteed. Delays can occur due to weather, carrier issues, customs, or high seasonal demand. Shipping costs are calculated at checkout based on your delivery address and the items in your cart.

3.  Free Shipping
-Nappy subscriptions for Ireland & UK customers are eligible for free shipping
• UK | Standard Shipping – Free on orders over £82
• Ireland | Standard Shipping – Free on orders over €95
We are unable to offer free shipping for destinations outside UK & IRE at this time. Shipping costs are calculated at checkout based on your delivery address and the items in your cart.
4. Tracking Your Order
Once your order has been despatched you will receive an email containing:
•  Tracking number
•  Link to track your parcel
You can also log into your account on our website to view order status and tracking information.
5. Delivery Issues
Failed delivery / Not at home:
Carriers will usually leave a calling card or attempt redelivery. Please follow the instructions provided by the carrier.
Lost or damaged parcels:
Please contact us within 7 days of the estimated delivery date if your order has not arrived or arrives damaged. We will investigate with the carrier and arrange a replacement or refund where appropriate.
Incorrect address:
Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details supplied by the customer.
6. International Shipping 
See table above for the full list of locations we ship to and the relevant additional shipping fees that will incur.
7. Subscription / Recurring Orders
For subscription orders, each recurring shipment will be processed and dispatched according to the schedule you selected. The same shipping methods and timeframes apply. Please manage your preferences within the subscription portal.
8. Contact Us
If you have any questions about shipping, please do not hesitate to contact us:
Email: hello@mossnappies.com

We will respond as quickly as possible.